1. Introduction
At YouPretty, we want you to be happy with your glow-up experience. This Refund Policy explains our approach to refunds — when they apply, when they don't, and how to request one.
2. Merchant of Record
Payments for YouPretty are processed by Paddle.com Market Ltd ("Paddle"), our Merchant of Record. All refunds are handled directly through Paddle's system. Paddle's refund terms apply in addition to this policy.
3. Eligibility for Refunds
- Within 14 days of your initial purchase — we'll review your request and typically approve it.
- After 14 days — refunds are considered case-by-case based on:
- Technical issues preventing service use
- Billing errors
- Service disruptions
4. Non-Refundable Situations
Refunds are generally not available for:
- Change of mind after AI-generated content has been delivered
- A subscription period that has been fully used
- Accounts cancelled due to Terms of Service violations
5. How to Request a Refund
- Email us at support@youpretty.app
- Include your account email, the Paddle transaction ID, and the reason for the request
- We'll respond within 2 business days
- Paddle will process approved refunds within 5–10 business days to your original payment method
6. Subscription Cancellation vs Refund
These are two separate actions:
- Cancellation stops future billing. You keep access until the end of the current billing period.
- Refund returns money for the current billing period, subject to the eligibility rules above.
Cancelling by itself does not create a refund request.
7. Failed Payments
If a renewal payment fails, your subscription is paused and we'll email you to update your payment method. After 3 failed attempts over 7 days, the subscription is cancelled automatically.
8. Chargebacks
Please contact us before initiating a chargeback with your bank — most issues can be resolved faster by email. Chargebacks filed without prior contact may result in permanent account suspension.
9. Changes to This Policy
We may update this Refund Policy from time to time. For material changes we'll give you reasonable notice (typically via email). The "Last updated" date at the top of this page always reflects the current version.
10. Contact
Refund questions or requests? Email support@youpretty.app with the subject line "Refund Request" and we'll get back to you.